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Privacy Policy

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This Privacy Policy outlines how Hey Trade ("we," "us," or "our") collects, uses, and shares Personal Data (as defined below) of users ("you") accessing our Platform and Services. Any undefined terms herein shall carry the same meanings as in our Terms and Conditions.

Your use of our Services and/or access to our Platform constitutes acceptance of this Privacy Policy and consent to the collection, use, disclosure, retention, and protection of your Personal Data, as detailed below. We reserve the right to modify this Privacy Policy without prior notice. While we may notify you of changes via email, it's your responsibility to review this Privacy Policy periodically for updates. By continuing to use our Platform and Services, you agree to the terms herein. If you disagree with any part of this Privacy Policy, please discontinue using our Platform and Services immediately.

PERSONAL DATA THAT WE COLLECT 

We automatically collect Personal Data, including name, contact details, and device information when you use our Platform or Services. This may include financial data for transactions. We ensure collected data is relevant and not excessive, following this Privacy Policy.

Additionally, we gather information about your interactions with our Platform, advertising preferences, and communications with us. This includes data from devices used to access our services, such as IP address, device ID, and browsing history.

Your Personal Data may be retained for compliance purposes, including updated and previous information. We prioritize data security and handle your information responsibly.

OUR USE OF YOUR PERSONAL DATA 

We utilize the Personal Data we gather to ensure seamless Services, personalize your Platform experience, and communicate with you about our Services. Additionally, we employ this data for customer service, personalized advertising, and to detect and prevent fraudulent activities.

Specifically, we may use and retain your Personal Data for:

  1. Providing access to our Services, managing orders, and addressing disputes.
  2. Operating, customizing, and improving our Platform and Services.
  3. Verifying financial transactions, including payments and fraud prevention.
  4. Sending confirmations, invoices, updates, and security alerts.
  5. Identifying Platform users and providing necessary information and services.
  6. Conducting market research and combining user data with other Personal Data.
  7. Offering location-based services.
  8. Customer service training and support.

With your consent, we may also contact you for Marketing Communications regarding our Platform, products, promotions, newsletters, or related information. You can opt-out of these communications at any time.

THIRD-PARTY PERSONAL DATA

If you provide us with Personal Data about someone else, you must obtain their explicit and prior consent. You are responsible for informing them about how we collect, use, disclose, and retain their Personal Data in accordance with this Privacy Policy.

LINKS TO OTHER WEBSITES

Our Platform may occasionally feature links to external websites owned or operated by independent parties beyond our control. These websites maintain their own privacy policies, data collection practices, and security measures. It's important to note that we hold no responsibility or liability for the policies of these external sites. Therefore, we advise you to review their privacy policies before providing any Personal Data.

When you navigate to these external websites, you do so at your own discretion. Be aware that their privacy practices may differ from ours, and any information you provide on these sites is subject to their respective policies. We encourage users to exercise caution and diligence when interacting with external websites linked from our Platform.

Although we strive to link only to reputable and trustworthy websites, we cannot guarantee the security or accuracy of third-party sites. Therefore, it's crucial to conduct your own assessment of their policies and practices to safeguard your Personal Data.

SHARING OF PERSONAL DATA

We may share your Personal Data with third parties to fulfill our Services, grant access to our Platform, comply with legal requirements, enforce our Terms and Conditions, facilitate marketing and advertising efforts, or investigate fraudulent or illegal activities related to our Platform. When disclosing Personal Data, we ensure it is directly relevant and necessary for the intended purpose. Your Personal Data is not shared with third parties for their marketing and advertising purposes without your explicit consent.

We may disclose your Personal Data for the following purposes:

  1. Assisting in preventing, detecting, and investigating illegal activities, violations of our Terms and Conditions, fraud, security breaches, and bill collection.
  2. Transferring Personal Data to our Suppliers and third-party service providers for Services provision, payment processing, and customized advertising, ensuring they maintain confidentiality and security.
  3. Sharing Personal Data in business deals involving the sale or transfer of our business or assets, including mergers, acquisitions, or bankruptcy proceedings.
  4. Utilizing Personal Data for legal, protection, and safety purposes, including enforcing agreements, policies, and Terms and Conditions, and complying with legal obligations.
  5. Responding to lawful requests and legal processes from law enforcement, governmental agencies, or authorized third parties related to criminal investigations or suspected illegal activities.
  6. Sharing data with credit agencies or bureaus as permitted by applicable laws, such as late payments or defaults reflecting in credit reports.
  7. Sharing data in emergencies to protect the safety of our employees, customers, or any individual.
  8. Sharing data with individuals or entities performing work on our behalf.

UPDATED DATA

We ensure that the Personal Data we collect from you remains accurate and updated. You have the ability to access and correct your Personal Data, including reviewing and updating it upon request. We respect any statutory rights you may have to access, modify, or erase your Personal Data.

You are responsible for keeping your data updated, and we'll assist you in doing so reasonably. However, in some cases, we may withhold access or decline to modify or erase your Personal Data in accordance with applicable laws. If this occurs, we'll provide reasons for our decision.

Examples of Personal Data accessible on our Platform include recent order information, personally identifiable information (such as name and email), payment settings (including credit card details), and email notification preferences.

DATA CHOICES

In our marketing emails, we provide instructions on how to opt out. Even if you opt out of marketing emails, we may still send non-marketing emails related to the services we provide and our business interactions with you. To opt out of marketing via our mobile application, adjust your notification settings in your phone's general section.

You can send requests regarding Personal Data to the email address provided below. This includes changing contact preferences, opting out of data sharing, and updating Personal Data.

You can typically manage cookies on our Platform through your browser settings. However, removing or rejecting our cookies may impact Platform functionality and limit access to certain areas.

To unsubscribe from emails or newsletters, update your email preferences by replying to the email or clicking the "unsubscribe" link.

Please note that opting out, withholding, blocking, or requesting deletion of your Personal Data may affect your ability to access our products or services.

WHERE WE STORE YOUR DATA 

The data collected from you may be transferred to and stored in a location outside the Kingdom of India (KOI). Additionally, it may be processed by personnel outside KOI working for us, involved in order fulfillment, account management, payment processing, and support services. By providing your Personal Data, you consent to such transfer, storage, and processing. We will take reasonable measures to ensure your data is securely treated, respecting your rights and adhering to this Privacy Policy. However, internet transmissions aren't entirely secure. While we strive to protect your data, we cannot guarantee its absolute security. Transmission of information to our Platform is at your own risk.

COOKIES

We employ cookies, web beacons, and similar technologies to gather information about your activities on our Platform, including the pages you visit, links you click, and other interactions. This data is used for analytics and to enhance your experience. Please consult our Cookie Policy for further details.

SECURITY

We employ commercially reasonable safeguards to protect your Personal Data and ensure its use aligns with this Privacy Policy. Only authorized individuals with a legitimate need-to-know basis can access your Personal Data.

However, it's equally important for you to implement adequate measures to safeguard your login details and device when accessing our Platform.

While we take precautions to protect your Personal Data, transmitting information over the internet isn't entirely secure. Despite our best efforts, we cannot guarantee absolute security, and transmission to our Platform is at your own risk.

We have or may implement policies to prevent inappropriate or unlawful use or disclosure of your Personal Data by our employees or anyone with access to it. We maintain security measures to prevent unauthorized access, misuse, alteration, loss, or destruction of the Personal Data we hold.

We won't collect, use, disclose, or transfer your Personal Data beyond what's outlined in this Privacy Policy unless you provide explicit permission for other purposes.

CREDIT CHECK AND FRAUD PREVENTION

We may enlist the assistance of fraud prevention agencies to assess whether to accept orders for products or services on our Platform. For further details on this matter, please reach out to us. It's important to note that in cases where false or inaccurate information is detected, or if fraud is identified or suspected, we may share relevant details with fraud protection agencies. In such instances, we reserve the right to decline processing orders and to suspend or terminate associated accounts.

CONTACT US

Your inquiries and concerns regarding our Privacy Policy are of utmost importance to us. Please feel free to reach out to us via email at heytradesolutionsprivatelimite@gmail.com if you have any questions or require further clarification.